We are so excited to announce that we had the honour of accepting 'Best Insurtech' and the 'Outstanding Customer Journey' 2024 in the CX Customer Awards which celebrates a company’s exceptional customer service endeavours within the insurance sector.Where we started At YuLife, we approach insurance with a different attitude.Founded in 2016 and headquartered in London, we’ve spent the past 8 years committed to promoting employee wellbeing and risk prevention through engaging insurance products that foster healthier, happier, and more motivated teams. While offering a wide range of insurance products including group life, health, dental, and income protection, we’ve centered it around the core belief in the transformative potential of insurance to positively impact individuals' physical and mental wellness. Because we truly believe in wellbeing every day, for everyone. And we are so ecstatic to see the impact it’s had so far. How far we’ve comeWe wanted to create an app that used gamification and cutting-edge technologies to incentivise policyholders to proactively improve their wellbeing — because you shouldn’t just benefit from insurance on your worst days. So, by engaging in healthy activities like walking, mindfulness practices, or fitness classes, YuLife members earn YuCoin: a digital currency that can be redeemed for vouchers at popular brands like Amazon, Tesco, or ASOS, or used for altruistic purposes such as tree planting or ocean cleanup. And the results we’ve seen thus far on our journey have been incredible! YuLife users surpass an average of 7,000 steps per day (more than 2x the UK average!) They’ve experienced an 11% increase in their average daily step count upon starting to use the app. 67% of YuLife users report adopting healthier lifestyles as a direct result of their engagement with the platform87% express feeling more energized in their work environments.Always being customer-firstWe are committed to delivering top-notch customer service — and we’re so honoured to see our community response with a 4.9/5 on Trustpilot. Our post-launch team plays a pivotal role in building this experience, with each customer being assigned a dedicated onboarding manager to facilitate seamless integration of the app within their organisation. And on top of that, an assigned account manager provides ongoing support, offering insights into workforce engagement, wellbeing statistics, and tailored strategies to enhance participation through personalised email campaigns, wellbeing events, and more.Now, we’ve grown to the point of introducing our new YuScore feature, an AI-powered health and wellbeing metric, which enables businesses to gauge their risk profiles accurately and dynamically measure the impact of their wellbeing initiatives while forecasting future outcomes.“I am very proud to see YuLife recognised by the Insurance CX Awards for our technological innovation and commitment to customer experience,” says Sammy Rubin, CEO and Founder of YuLife. “YuLife first embarked on its journey to fundamentally transform group insurance guided by the principle that insurance can change people’s lives for the better. Having our innovative, game-changing approach acknowledged and endorsed by the insurance industry is a clear demonstration that combining market-leading technology with a best-in-class customer success team can encourage businesses to support their employees by offering enriching financial products.”If you want to learn more about how the YuLife app can transform your workplace wellbeings strategy for the better, reach out to one of our team members here for a free quote.