Cookie Policy

At YuLife, we want you to have the best, most personalised experience possible. To help ensure we are continuously improving our website, we use cookies to understand how our customers journey through our website and to give them help along the way should they need it. Don’t worry; cookie data generated through your use of our website will not contain any personally identifiable information, if we do need to track any personally identifiable information we will ask you for specific consent to do so. Hopefully the below will put you more at ease about how we use cookies and how you can manage your settings. By continuing to use our website, you agree that we can use cookies.

What are cookies?

Cookies are small text files containing information that is downloaded to your computer or mobile device when you visit a website. These Cookies can then be read by the originating website on subsequent visits enabling that website or other websites that can read those particular cookies, to recognise a users device. You can find more information about cookies at and For a video about cookies visit

Our Cookies have many purposes, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorized based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Our cookies

Category 1: Strictly necessary cookies

These cookies are required to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services such as shopping baskets or e-billing, cannot be provided.

Accepting these cookies is a condition of using the yu website. Without these cookies we’re afraid we can’t guarantee proper functionality of our site.

Our strictly necessary cookies:

  • Session cookies: A unique session identifier assigned by us which lasts for the duration of the current session on the website. This means that once you have closed your browser, the cookie will be removed from your browser.
  • Stripe cookie: A cookie used by our secure payment service provider. Stripe allows you to enter your payment details securely in exchange for the services we provide.
  • Intercom: We use intercom on our site to facilitate chat between our customer services advisers and you, the customer. As a regulated company we are required to have the facility to engage with our customers on our site offer a clear and transparent service.

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place 'Performance cookies' on your device. Accepting these cookies is a condition of using the yu website. Without these cookies we’re afraid we can’t guarantee proper functionality of our site.

Our performance cookies:

  • Google Analytics, Google AdSense, DoubleClick: We use the Google Analytics service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details how long a visitor spends on a website and where they came from. We use the information to improve the website. The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera. Google Analytics Opt-out Browser Add-on. Google also operates the DoubleClick digital advertising platform: the ad technology foundation to create, transact, and manage digital advertising for the world’s buyers, creators, and sellers. For more information, please visit:
  • Mixpanel: We use Mixpanel to help analyze how our customers use the site. Mixpanel uses “cookies” to collect standard Internet log information and visitor behavior information. The information generated by the cookie about your use of the website (including IP address) is transmitted to Mixpanel. This information is then used to to compile statistical reports on website activity for us. We will use this information in order to maintain, enhance, or add to the functionality of the website. Mixpanel will not share any personally identifiable information or associate your information with any other data held by Mixpanel through their other clients. For more information, please visit:
  • Facebook Pixel: We use the Facebook Pixel to show you interest-based marketing from yulife if you have viewed a yulife website. Data collected by the Facebook Pixel may also be anonymised and used in aggregate to help improve the quality and effectiveness of our websites and marketing efforts. You can find out more about Facebook Advertising and manage your Facebook Advertising settings or opt-out of Facebook interest-based advertising at
  • Hubspot: We use the HubSpot cookie to track visits to our site, analyze email campaigns, and track site contact forms and monitor google adwords click through. You will remain anonymous to the hubspot cookie until the point at which you submit personal information through our ‘join the movement’ form on the front page of our website. For more information, please visit:
  • LinkedIn: The LinkedIn Insight Tag enables to track visits to our website via linkedIn posts and advertising can can pass through: IP address information, timestamp, and events (e.g. page views). For more information, please visit:
  • Twitter: We use the Twitter cookie to learn how our users have interacted with yulife advertising served to them on Twitter. It also enables us to identify users who have used their mobile device to view yu life advertising on Twitter and later came to the yulife website on a desktop computer. For more information, please visit:
  • HotJar: We are using Hotjar to validate that our website design and user experience is optimised to give you the best possible experience an existing or potential customer. We also Hotjar to perform surveys on pages and collect your feedback, when you want to share it with us. For more information, please visit:

If you are not happy with any of the above cookies you will need to change your browser settings. For further details please visit the relevant provider:

More information on Cookies: