Customer Marketing Manager

Customer Marketing Manager

Marketing • Flexible remote • UK - LONDON

Brand new role to lead customer marketing campaigns within the Demand Generation team to accelerate revenue growth and drive higher customer retention and loyalty.

About us:

At YuLife we're transforming products once focused on death and illness into ones that inspire life and reward living — turning old-fashioned employee perks into life-enhancing benefits.

We are explorers, dreamers and innovators. We’re on a journey to build the best platform in the world, but we can’t do it without people like you, leading the way.

Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination and help alter the future with YuLife.

Which hopefully is where you come in.

The journey so far:

What's happened over the last few years:

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The 2022 mission is to reach 1 million lives!

The role:

The Customer Marketing Campaign Manager will be a part of the Demand Generation team and will help to accelerate revenue growth, drive higher customer retention and loyalty, and exponentially increase the adoption of YuLife’s products and services and revenue growth.Become an expert on and deliver an end-to-end growth path to help maximise ROI for customers and LTV of customer, as aligned with cross-functional teams (Product, Customer Success, Sales, Partnerships) and YuLife’s revenue goals.

    What you’ll do:

      • Align with the Customer Success organisation to support initiatives to grow and expand existing accounts through adoption, cross-sell and upsell opportunities
      • Own customer success funnel metrics including customer success qualified leads (CSQLs), ROI from advocacy programmes to churn metrics
      • Create new or develop existing campaigns to grow, educate and retain customers, transforming them into YuLife advocates
      • Work with data and revenue operations teams to craft renewal propensity scoring and modelling to trigger CMQLs (Customer Marketing Qualified Leads)
      • Set KPIs and track key metrics and targets for customer engagement, health, renewals, growth and reference-ability, including customer influenced revenue via referral
      • Track and deliver campaign results through e.g. conversion metrics, influenced revenue, NPS, adoption metrics, LTV, etc., as aligned to YuLife’s goals
      • Partner with cross-functional teams to promote customer content in community/user groups
      • Maintain and improve customer health, retention and growth by optimising and automating key communications in the customer lifecycle, including Onboarding, Usage, Adoption, Growth and Retention

       

      What are we looking for ?

      • Minimum of 4 years marketing experience ideally B2B
      • Customer marketing expertise with experience managing the entire customer cycle from prospect to customer
      • Strong digital skills
      • Strong campaign management - including inception and design of campaign

      What you’ll get:

      We like to give more than we take so here are some of our benefits:

      • A competitive base salary
      • Potential to earn share options
      • 6x salary life assurance policy
      • Income protection policy
      • Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
      • £20 per month to a "be your best Yu" budget
      • Unlimited Monthly professional coaching with More Happi
      • OnHand Volunteering app
      • Learning Budget
      • Financial coaching with Octopus Money coach
      • Generous parental leave policies
      • Remote working packing; includes laptop, desk, chair etc.
      • Contributory pension = 3% of basic
      • 24 days Annual Leave + 1 ‘personal’ day (e.g your birthday, moving house anything else that is for Yu!)
      • Remote and flexible working
      • Currently our lovely office in Shoreditch is available if people want (and only if they want) to use it.

      Here is our framework and principles around hybrid working at YuLife. 

        Our values:

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        YuLife company culture:

        Read what one of our key investors has to say about our culture ›

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        We're more than just life insurance!