Customer Success Intern

Customer Success Intern

Growth • Flexible remote • Old Street

We have lots of data, can you make sense of it all? You will work on high-profile projects for YuLife and have a direct impact on our clients to support harness and analyse data.

About us:

YuLife is creating a new kind of insurance company. Our mission is to inspire people to live longer, happier and healthier lives. We provide life insurance to companies and drive employee wellbeing through meaningful, engaging and rewarding experiences inspired by our favourite games, apps and products.

We live by a simple principle and we strive to translate this to our designs: always seek the win-win in everything we do. This means we should always be giving more than we take with every interaction. Sounds good?

The 2022 mission is to reach 1 million lives!

The journey so far:

What's happened over the last few years:

The 2021 mission is to reach 1 million lives!

The role:

We are seeking an energetic, responsible graduate to join our growing team and contribute to our Customer Success culture. The Customer Success team has a pivotal role in ensuring YuLife customers are happy and have the tools they need to help their employees use all of the amazing YuLife benefits. Our customer success managers are the first point of contact for all customers and so to join this team, you must love speaking to new people, managing relationships and working at a fast pace! 

You will be instrumental in: 

  • Help support on launching YuLife to companies 
  • Working on customer initiatives & engagement and data & reports for YuLife
  • Providing data and trends to YuLife clients 
  • Creating a more digital and self serve journey for YuLife clients

Day to day responsibilities include, but are not limited to:

  • Understanding YuLife’s culture, values, goals and building an understanding of our products and the services we provide
  • Working on real-life projects that help YuLife in our day-to-day business 
  • Provide support on communications for larger clients 
  • Carrying out engagement Initiatives for YuLife’s portfolio clients 
  • Producing quarterly reports for YuLife’s leading client base
  • Interpreting data & metrics, analysing trends and solving complex problems
  • Sending out quarterly reports via Tableau to all of YuLife’s clients
  • Sending out 30 day reports and emailing all of YuLife’s clients 
  • Managing the Hubspot audit
  • Provide support on communications for larger clients
  • Hubspot audit
  • Supporting on joiner & leaver days for strategic clients
  • Produce quarter reports for large retail client (Data comparison via mixpanel)
  • Assisting in client events, IRL on-boardings & giveaways
  • Taking ownership of the beneficiaries form

    The ideal candidate will have:

    • An undergraduate degree 
    • Customer and client-centric attitude 
    • Problem solving and analytical skills 

       + Nice-to-haves:

      • A curious and inquisitive nature 
      • A passion for supporting customers/clients 
      • The drive to support the end user and make an impactful contribution 
      • Ambition to learn 

      What you’ll get:

      We like to give more than we take so here are some of our benefits:

      • A competitive base salary
      • Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Calm and Fiit)

       

      • Monthly wellbeing budget to “Be your Best Yu”
      • Contributions to working from home office equipment
      • Contributory pension - 3% of basic
      • 24 days of annual leave + 1 day to celebrate your birthday
      • Flexible and remote working arrangements (read more below)
      • A shiny MacBook Pro or whatever you need to do your best work
      • Cycle to work scheme
      • HIIT and Yoga sessions
      • Access to Learnerbly with a dedicated budget towards L&D through webinars, books, podcasts, journals and much more
      • More Happi - 2 professional coaching sessions every month

      Find out more about our Hybrid Working policy.

      Our values:

       

      YuLife company culture:

      Read what one of our key investors has to say about our culture ›

       

      We're more than just life insurance!