Switching to Success: Here's How YuLife's Customer Service will Change the Way you Work

Your success is YuLife’s success, which is why we have a whole team dedicated to supporting you on your journey. 

On top of an HR Portal, acting as your command centre for everything YuLife related — from startup support documents to a dashboard with engagement and mental health reports, and other resources to make your job easier — there’s a team at the end of the phone, or email, acting as an extension of your team to help you in achieving your business’ wellbeing goals. 

So, how does it all work, and how exactly do they change the way you work? Simply by making your job easier.

It starts with the kick-off

You’ll have a dedicated Account Manager on hand to support you through implementation and to support you in enhancing engagement levels over time.

From product training to ongoing engagement campaigns, our team will align with your company’s people strategy and aim to make the process both seamless and fun.

From wellbeing calendars to support with marketing materials, this team’s here to equip you with what you need to succeed — and, depending on your business size, it can go as far as personalised YuLife gifts: 

1. Internal Communications Materials

We’ll give you everything you need to launch YuLife with your team, with a range of templates and communication perfect for Workplace, Yammer, Slack, Skype, email or even your internal newsletters. 

2. Launch Day Event

We’ll support you as you heighten the YuLife buzz with a launch party — virtual or in-person. You can have YuLife goodies mailed to your team’s homes or organise some mindfulness sessions to kick off the programme. 

3. Check-Point

Get the information you need to report back on the success of the programme. Our account managers are there to help you track participation and engagement and demonstrate the impact that YuLife is having.

4. All-employee raffle, in-app messaging and surges in rewards

To continue to motivate the team to engage in healthy activities, our team is ready with the tactics specific to your needs and goals, to get people using YuLife’s employee benefits. 

Let’s create a community! 

One of the things we pride ourselves on at YuLife is creating communities: within your business, but also by creating opportunities to engage with the wider world of wellbeing. 

1. Wellbeing Calendar with YuCoin Surges: YuLife’s wellbeing calendar allows your team to track and organise events around key wellbeing moments throughout the year, such as Mental Health Awareness Week — and during those events, we create challenges and surges to encourage your team to engage with the app. There’s also the opportunity to use the calendar for your own bespoke events.
2. Exclusive health and wellbeing events through YuLife presents: We hold virtual wellbeing events featuring industry experts from Steven Bartlett to Davina McCall, just for our HR community of clients. 

But above and beyond all of this, this customer support team is dedicated and always on hand to support you, whatever the shape of your needs. Just ask! 

About YuLife.

YuLife is working to reimagine the insurance industry by protecting lives, rewarding living and inspiring life. We’re on a mission to transform traditional insurance into a life-enhancing experience each employee will value and use daily. 

How does it work?

Our award-winning app uses behavioural science and game mechanics to reward your people for living well while offering protection in case of crisis. And with our top-rated employee assistance programme, your team gets access to mental, financial and social support, virtual GPs, nutritionists, life coaches and more to help them live their best lives.

Because we believe that your employees should benefit from their insurance from day one — and that wellbeing should be accessible every day, for everyone.

Request a demo for your team today.