Meet the YuCrew - Georgia Helfgott
We talk to
Yugi the Giraffe - 9 February 2021
At YuLife, we love putting a spotlight on the people who help to make the company what it is; a life insurance provider with heart. In this blog series, we’ll be catching up with YuCrew members from across the business on what goes into their job, and why they love what they do.
We chatted to Customer Success Lead Georgia Helfgott about her interests, her role and what a typical day looks like for her in the YuLife customer success team.
What does a day in the life of the customer success team look like?
I usually start my day with exercise, whether that’s with spin class, a run or a YuLife HIIT class on a Thursday morning, before sitting down for the day at work at 9 am.
My day consists of me speaking to clients, with the mission of helping people to get the most out of YuLife. On the customer success team, we want to ensure that everyone who chooses to partner with us is having the best experience, so I work with the data team to get data insights for each client and share reports that help them to understand their team better, with ways to engage them and help them live healthier lives.
A lot of my role at YuLife is based around presenting, including onboarding all of our 10,000 users. Unfortunately, we haven’t been able to hold face-to-face meetings and stand up in front of our clients with a microphone for quite some time, so we’ve shifted to virtual chats via Zoom.
In my spare time, I love to go to a gym class, anything from hot yoga to high intensity. As well as this, I love to see my friends, go out for dinner and since lockdown, I have really got into reading.
What’s your favourite thing about working for YuLife?
My favourite aspect of working for YuLife is helping our amazing clients encourage their teams to live a healthier and happier life. By working with our data team, I am able to share insight with our customers so they understand how YuLife has impacted their staff as well as looking at areas to focus on. I love introducing the benefit to all of our customers and hearing their amazing reactions.
What do you like the most about the YuLife app?
My favourite thing about the YuLife app is that all members can access YuMatter (an employee assistance programme) and Smart Health, a 24/7 GP service which we offer to all of our customers through one click. Having everything in one place ensures that everyone knows where to go to look after their wellbeing without having to search through lots of different apps or information.
What’s your favourite walk when doing a step challenge?
My favourite walk is back at home - We live next to woods and I have been walking in them since I was a baby! I know them like the back of my hand and love going there for a dog walk or a run.
Who inspires you the most and why?
I take inspiration from all manners of things and all walks of life, not just one person. I get inspired by friends, family and colleagues daily.
A bit more about me
I grew up in North West London. I come from a close family, having lived with my mum growing up. She’s one of my best friends since she’s so young at heart and a lot of fun! I’m close to my dad, too, who was a professional skier when he was younger. Because of that, we go skiing every year - it’s been a prominent part of my life since I was a child.
My extended family is also incredibly important to me, including my glamorous grandma, who some of the YuCrew have been fortunate enough to meet! It also includes my mum’s boyfriend, a motocross driver who I’ve known since I was nine years old, my two stepsisters and my dad’s wife. I also have a few dogs - to say the least! - including a cockapoo called Bertie, two pugs and two German Shepherds.
I have been very fortunate to travel to 32 countries. Since I studied anthropology at university, I love learning about other cultures and have been very lucky to experience them first hand, including a meditation retreat in Nepal last year and going to Brazil for carnival in 2017, which was a once-in-a-lifetime trip.
If you're interested in joining the YuCrew, you can view our vacancies on our LinkedIn profile.
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Yugi is our YuLife mascot. Like all giraffes they've got a big heart – in fact the biggest heart of all land animals.